Question 1

What ages are your sleepover parties for?

Accepted Answer

Our sleepover packages are primarily created for younger children aged between 5-12, but age is no limit! We can also cater for older teens (and even adults!) with our larger airbed mattresses and our more grown-up themes such as our Dusky Pink Dreams (https://www.cocoaandmarmalade.co.uk/portfolio-collections/popular-themes/dusky-pink-dreams-sleepover-theme)or Dusky Blue Dreams.(https://www.cocoaandmarmalade.co.uk/portfolio-collections/popular-themes/dusky-blue-dreams-sleepover-theme)

Question 2

What are your setup and collection times?

Accepted Answer

For both our 'Styled By Us' and 'DIY Tipis' services, you'll have a full 24-hour hire. We set up and collect at pre-agreed morning or afternoon timeslots. Morning slots are usually between 9.30am - 12.00 noon, and afternoon slots between 2.00pm - 4.00pm. Contact us to discuss specific times in advance.

Question 3

Do you host the party?

Accepted Answer

Sadly not! As much as we'd love to stay and join in the fun and excitement, once we've completed  your sleepover setup (or delivered it to you) we'll be on our way. We'll be back the next day to collect it again and look forward to hearing all about your party!

Question 4

We have a pet at home, can I still have a sleepover party?

Accepted Answer

Yes of course, most of our customers have pets. However, all animals must be kept away from the bed setups due to some children having extreme allergic reactions to animal hair (which is not always easy to eliminate despite thorough washing and will incur a deduction from your damage deposit for any specialist cleaning required).

Question 5

Do you cater for guests with allergies?

Accepted Answer

Yes, where we can (see list below). You must inform us immediately if one or more of your guests has an allergy so that we can make the necessary arrangements to accommodate your guest/s in advance of your booking.

• Skin allergies/sensitivities: we can use hypoallergenic washing powder and fabric softener for the entire party upon request.

• Skin conditions: we are unable to accept any guest who has a skin disease or bacterial infection at the time of your event, such as impetigo, ringworm, chickenpox, shingles, cold sores, scabies or any other infectious skin disease.
 • Food allergies/intolerances: any food items ordered from our party extras (https://www.cocoaandmarmalade.co.uk/extras)range are supplied with full allergen information, which can also be provided upon request. Suitable substitutes will be provided for any foods that the allergy relates to. Please inform us immediately if any guest has a severe food allergy. In such case, we will handle all equipment and food in a safe environment away from the allergen in question, however we cannot guarantee that all traces have been eliminated. 
 • Latex allergies: we can use foil balloons instead of our regular latex balloons for your balloon bouquet/s upon request.

• Feather allergies: we only use 100% Polyester Hollowfibre filling in our cushions, and 100% Polyester filled pillows and duvets. Any accessories that include feathers such as dreamcatchers or feather boas will be replaced with a suitable alternative for the entire party.

• Pet hair allergies: we ask all customers to refrain from allowing their pets onto our bed setups, however in households with pets it is difficult to avoid any pet hair coming into contact with our equipment. We thoroughly lint roll and wash all bedding on a 60 degree cycle ready for the next party, however we cannot guarantee that all traces of pet hair have been eliminated.

If one of your guests has an allergy not listed here, please contact us (https://www.cocoaandmarmalade.co.uk/contact)to discuss how we can help to accommodate them. We take no responsibility for allergies where we are not advised in advance of the condition.

Question 6

Do you have insurance?

Accepted Answer

Yes, we hold in-date and suitable Public Liability Insurance. Please inform us if you would like to see a copy of the certificate.

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