Frequently Asked Questions
We've put together a comprehensive list of the most common questions we get asked when booking a sleepover party so that hopefully you'll find the answers you were looking for.. or if not you can always get in touch with us and we'll be happy to help.​​​
Our sleepover packages are primarily created for younger children aged between 5-12, but age is no limit! We can also cater for older teens (and even adults!) with our larger airbed mattresses and our more grown-up themes such as our Dusky Pink Dreams or Dusky Blue Dreams.
For both our 'Styled By Us' and 'DIY Tipis' services, you'll have a full 24-hour hire. We set up and collect at pre-agreed morning or afternoon timeslots. Morning slots are usually between 9.30am - 12.00 noon, and afternoon slots between 2.00pm - 4.00pm. Contact us to discuss specific times in advance.
Yes of course, most of our customers have pets. However, all animals must be kept away from the bed setups due to some children having extreme allergic reactions to animal hair (which is not always easy to eliminate despite thorough washing and will incur a deduction from your damage deposit for any specialist cleaning required).
Yes, where we can (see list below). You must inform us immediately if one or more of your guests has an allergy so that we can make the necessary arrangements to accommodate your guest/s in advance of your booking.
Skin allergies/sensitivities: we can use hypoallergenic washing powder and fabric softener for the entire party upon request.
Skin conditions: we are unable to accept any guest who has a skin disease or bacterial infection at the time of your event, such as impetigo, ringworm, chickenpox, shingles, cold sores, scabies or any other infectious skin disease.
Food allergies/intolerances: any food items ordered from our party extras range are supplied with full allergen information, which can also be provided upon request. Suitable substitutes will be provided for any foods that the allergy relates to. Please inform us immediately if any guest has a severe food allergy. In such case, we will handle all equipment and food in a safe environment away from the allergen in question, however we cannot guarantee that all traces have been eliminated.
Latex allergies: we can use foil balloons instead of our regular latex balloons for your balloon bouquet/s upon request.
Feather allergies: we only use 100% Polyester Hollowfibre filling in our cushions, and 100% Polyester filled pillows and duvets. Any accessories that include feathers such as dreamcatchers or feather boas will be replaced with a suitable alternative for the entire party.
Pet hair allergies: we ask all customers to refrain from allowing their pets onto our bed setups, however in households with pets it is difficult to avoid any pet hair coming into contact with our equipment. We thoroughly lint roll and wash all bedding on a 60 degree cycle ready for the next party, however we cannot guarantee that all traces of pet hair have been eliminated.
If one of your guests has an allergy not listed here, please contact us to discuss how we can help to accommodate them. We take no responsibility for allergies where we are not advised in advance of the condition.
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